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Refund and Returns Policy

Refund & Return Policy – RINGO Jewelry

Effective Date: [01 jun, 2025]

RINGO (“we”, “our”, “us”) is committed to ensuring customer satisfaction. This policy outlines the guidelines for refunds, returns, and exchanges for all online orders.

1. Overview

  • Change of Mind: Customers may return items within 7 days of delivery. Items must be unused, with tags and original packaging intact.
  • Defective or Damaged Items: Report any factory defects or shipping damages within 30 days of delivery.
  • Exchanges: Items may be exchanged for size or design changes depending on stock availability.
Tip: Take photos or videos upon receiving the package for faster processing of returns or refunds.

2. Return Eligibility

  • Items must be unused and in original condition with all tags and packaging intact.
  • Customized items (e.g., engraved rings) may not be eligible for return.
  • Provide the purchase invoice/order number when initiating a return.

3. How to Request a Return or Refund

  1. 📩 Contact Us: Email or message our Customer Service with your order number, reason for return, and photos/videos if applicable.
  2. 🔁 Approval: Our team will review your request within 1–3 business days and provide a return label and instructions.
  3. 📦 Ship Back: Send the item back using the provided courier and address.
  4. ✅ Inspection & Refund: After inspection, the refund or exchange will be processed within 5–15 business days, depending on your payment provider.

4. Refund Method & Timeline

  • Refunds are typically issued using the same payment method: credit/debit card, mobile payment, or bank transfer.
  • You will be notified once the refund is processed.
  • Bank or payment processor delays of 3–7 additional business days may occur.

5. Return Shipping Costs

  • Customers may bear shipping costs for change-of-mind returns.
  • For defective or damaged items, RINGO covers return shipping.

6. Exchanges

  • Exchanges depend on stock availability and item condition.
  • Price differences may apply, if applicable, the customer may pay or receive the difference.

7. Non-Returnable Items

  • Customized or engraved items
  • Used or altered items
  • Sale or clearance items marked as non-returnable

8. Tips to Expedite Returns

  • Keep your order number, purchase date, and photos/videos handy.
  • Inspect packages upon delivery and take pictures if damaged.
  • Follow the provided return instructions exactly.

9. Related Policies

10. Contact

RINGO Jewelry
Email: ringozoo542@gmai.com
Phone/WhatsApp: +8801946730507